Report
Top Mobile Channels for Retail Communications

Read the results of this 2015 study with eDigitalResearch to learn when and why consumers prefer SMS over email and mobile apps to communicate with their retail brands.

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MOBILE ENGAGEMENT SOLUTIONS FOR

Customer Service

Keep customers informed and up to date, and speaking positively about your service.

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Human Resources

Mobilize your workforce management processes and gain more satisfied and productive employees.

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IT & Security

Help ensure business continuity, improve IT and support management, and provide security, authentication and fraud protection.

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Operations & Logistics

Combine improved tracking with real-time shipping alerts to achieve on-time deliveries, happier customers and higher profitability.

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Sales & Marketing

Immediately engage customers to learn their behaviors and preferences, and create more effective, personalized and targeted offers and campaigns.

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STAY UP TO DATE

Ding! Bank Text Message Use Still Growing

By Banking Exchange
Almost nine out of ten financial services organizations believe SMS—or mobile messaging—has a considerable or major impact on customer service, and 73% consider it to be very effective for employee-focused emergency alerts, …

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Fifty Shades of Grey Routes

This post is not about sex and its manifold variations, but rather SMS and a surprisingly large number of unique methods for getting a text message delivered to a handset.
Now that I’ve lost 99% …

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Enterprise Mobile Messaging: Top Requirements for Selecting a Partner

Enterprise mobile messaging is becoming a critical solution for enterprises to enhance engagement with their customers and employees and to improve business operations. There are many vendors pitching a multitude of solutions, but how best …

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