Report
Top Mobile Channels for Retail Communications

Read the results of this 2015 study with eDigitalResearch to learn when and why consumers prefer SMS over email and mobile apps to communicate with their retail brands.

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MOBILE ENGAGEMENT SOLUTIONS FOR

Customer Service

Keep customers informed and up to date, and speaking positively about your service.

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Human Resources

Mobilize your workforce management processes and gain more satisfied and productive employees.

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IT & Security

Help ensure business continuity, improve IT and support management, and provide security, authentication and fraud protection.

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Operations & Logistics

Combine improved tracking with real-time shipping alerts to achieve on-time deliveries, happier customers and higher profitability.

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Sales & Marketing

Immediately engage customers to learn their behaviors and preferences, and create more effective, personalized and targeted offers and campaigns.

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STAY UP TO DATE

How to Create the Complete Customer Journey

By Chris Cole, Strategic Accounts, OpenMarket, for Engage Customer 
Who would be a brand today? Where once it took years of grafting to build a retail company from the ground up, through major investment in premises and …

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How Companies are Using Text-Enabled 1-800 Numbers to Reach Customers

For decades, 1-800 numbers have been the go-to channel for customer service in corporate America. They’re the numbers that consumers call when they need help with an issue or have a complaint. However, while 1-800 …

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The Rise of Opti-Channel Communication

A highlight of my job is that I get to talk to customers and potential customers about the benefits of mobile engagement, and how it can be used to delight consumers or optimise internal business …

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