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One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
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Infobip is named a Leader
Gartner® Magic Quadrant™ for CPaaS 2024
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst repots
Omdia ranks Infobip as a Leader in the CPaaS Universe report
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Juniper Research Ranks Infobip as Top CPaaS Vendor for Second Year Running
Infobip named as Established Leader in latest CPaaS Competitor Leaderboard
Infobip takes top spot in Metrigy CPaaS MetriRank report
Find out how CPaaS is being adopted, key trends in the CPaaS market, and how the CPaaS vendors compare.
Omdia ranks Infobip as leader for CPaaS 2023
Omdia has named Infobip as a CPaaS leader for the second consecutive year in its latest Omdia Universe: CPaaS Platform Providers 2023-24 report.
News
Omnichannel retail strategy for transformed customer experiences
With the right omnichannel retail strategy, you can personalize every step of the customer journey and create a smoother path to purchase and loyalty. Explore how to make it happen.
Omnichannel customer service: Unlock a 5-star experience
We look at best practices for delivering an omnichannel customer support and service experience for customers who are used to having the power of choice.
Is SMS outdated? What businesses need to know
Is SMS outdated? Learn why SMS still drives reliable B2B and B2C communication, with real-world examples, key benefits, and lasting impact.
50+ SMS marketing templates & text message examples
Discover 50+ SMS marketing templates and text examples for promotions, sales, and more. These ready-to-use messages will help you engage, convert, and grow your audience.
SMS funnel guide: What text funnels are & how they work
What is an SMS funnel? Explore how brands use text funnels to guide users from opt-in to conversion, including key components and benefits.
WhatsApp vs WhatsApp Business: What’s the difference?
They are both the most popular messaging apps in their class, but what are the differences between WhatsApp and WhatsApp Business? Read on to find out!
What is phygital marketing? 11 examples of phygital experiences
Let's explore everything you need to know about phygital marketing and how it can help you build a successful marketing strategy.
Conversational CX maturity: Advancing customer experience
Discover how brands can advance Conversational CX Maturity with agentic AI, automation, and data to deliver personalized, seamless customer experiences across multiple channels.
A guide to the WhatsApp Business Calling API
Everything you need to know about the WhatsApp Business Calling API and how to join the beta program with Infobip.
10 proven SMS flows for growth [tips & examples]
Explore 10 proven SMS message flows to boost engagement and sales. Learn how to structure each SMS flow for better timing, ROI, and automation.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
2024
Continued leadership and network growth
Recognized by Gartner and Juniper Research, reaching 1000 partners
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