Boxers have known for a long time that the one-two combination is the most effective way to win fights. Using the same metaphor, how can enterprises use a combination of SMS use cases to effectively …Read More
It’s spring time and love is in the air. I’ll make a bold proposition that now is the time for SMS and IoT to start dating.
It’s the picture-perfect scenario where IoT, the darling of …
How machine learning will redefine customer care in 2016
Last month we covered 4 Powerful Reasons to Text-Enable Customer Care. Interacting with a customer care agent via SMS is a proven way to reduce costs …
Let’s face it, one of the best areas a company can leverage to keep a customer satisfied is through stellar care. In a recent survey by e-commerce giant BigCommerce, 55% of shoppers are willing to recommend a …Read More
Having worked for a while in the industry, you seem to get use to invites pouring in for events and conferences held nationwide. But to receive one to the CTIA Innovation Council was of particular …Read More