Blog post18 Jan 2018 Welcome to 2018. Surprise: it’s all about the customer Here’s a safe bet: 2018 will be the year CX plays its biggest role yet in dividing the top-performing organizations from the ones falling behind.… Learn more
Blog post20 Dec 2017 Give your customers the gift of SMS this holiday season The holiday season can be stressful for shoppers and frantic for retailers. Here are five ways you can spread some festive cheer with SMS. The holiday season: full of happiness,… Learn more
Blog post3 Dec 2017 SMS is 25 years old today – find out why it’s still going strong SMS is the most successful communications platform of all time, connecting billions of people worldwide. Now SMS is 25 years old, we look back at its origins, and the developments… Learn more
Blog post24 Nov 2017 5 ways SMS can trim costs and still improve your CX When budgets get tight, CX often takes back seat. But there are five ways text messaging can put CX up front, driving – and still save you a stack of… Learn more
Blog post15 Nov 2017 5 ways to turn A2P texts into empathetic interactions With a little imagination, a simple SMS can become the perfect moment between your customer and your brand. Here’s five ways you can turn an ordinary text into an Empathetic… Learn more
Blog post30 Oct 2017 SMS is fantastic for CX – here’s 3 reasons why At OpenMarket, we’re convinced that SMS is a fantastic channel for delivering great CX. Here are three ways SMS can help you rock your customer’s world. Take a moment to… Learn more
Blog post24 Oct 2017 6 ways text messaging beats email Email was once the golden child of customer communications – fast, reliable and cheap; brands thought they had it all. But things are changing. Here’s six ways SMS beats email.… Learn more
Blog post5 Oct 2017 RCS: The new interaction channel that’s set to eclipse the app Mobile apps were once seen as a great way to engage customers – but consumers are falling out of love with the app experience. RCS promises an exciting, low-cost alternative… Learn more
Blog post21 Sep 2017 RCS: 5 inspirational ways to deliver empathetic interactions to your customers RCS is coming soon, and it’s set to transform your customer communications. Here are five ways you can use RCS in your customer engagement strategy. Imagine making your way to… Learn more