Blog post28 Jun 2018 Three big trends for the future of mobile messaging We recently got our hands on the latest report from Juniper Research, ‘Mobile Messaging Executive Summary & Core Findings’, covering 2018–2022. And we’re in it!… Learn more
Blog post14 Jun 2018 A little SMS goes a long way in healthcare To improve the patient experience – and healthcare in general – you don’t just need big innovations. You just need a little empathy and some well-timed messages. The healthcare industry… Learn more
Blog post7 Jun 2018 What can SMS do for your multichannel strategy? SMS is most effective when it’s working with all your other channels. Find out how to use SMS for your multichannel strategy. Learn more
Blog post31 May 2018 From Apathy to Action Helping existing clients transform their mobile customer experience and build better, more empathetic customer relationships. (Adrian Swinscoe, Independent customer experience consultant, adviser, speaker and author) Ever found yourself in the… Learn more
Blog post24 May 2018 SMS: The most underrated CX opportunity in the travel industry. The most successful businesses know what their customers need when they need it. But how do you use that insight to strengthen the relationship? How many times have you wished… Learn more
Blog post15 May 2018 Great expectations: how to delight customers in travel and hospitality Travel and Hospitality businesses have always known how much customer experience matters. It’s your bread and butter. The cornerstone of your service. The only differentiator that really matters. But the… Learn more
Blog post2 May 2018 The GDPR is an opportunity. Time to embrace it. The GDPR isn’t just red tape. It’s an opportunity for brands to show empathy towards their customers and put them at the heart of everything they do. Discover how you… Learn more
Blog post24 Apr 2018 How tech businesses are nailing customer experience with SMS When you’re a technology brand, customer experience is everything. It’s what separates the cloud players from the on-premise players. It’s what keeps users attached to tools and platforms. And it’s… Learn more
Blog post3 Apr 2018 SMS for non-profits: Empathizing with the empathetic Customer retention is a challenge for every business. But for charities, it’s an especially important one. Without it, they’re constantly hunting for new donors. With it, they’re building a solid… Learn more