Blog post3 Nov 2015 How to Make Customers Happy with Smarter Mobile Service Brands are being forced to live in an increasingly mobile world. Your customers are never far from their mobile phones whether they’re on the bus,… Learn more
Blog post29 Oct 2015 Safe and Secure: Can SMS Protect Your Employees in an Emergency? It used to be the case that each type of emergency required a different response. Depending on the situation, fire alarms, announcements, emails, phone calls, and other kinds of alerts… Learn more
Blog post28 Oct 2015 12 Ways to Supercharge Customer Engagement with SMS Your customers are demanding faster, more convenient access to information and expect a prompt response from your business. Luckily for you, they’re never far away from their phones. This makes… Learn more
Blog post27 Oct 2015 E2P Messaging Best Practices Enterprise to Person (E2P) messaging is taking off in North America and enterprise businesses want guidance on the best practices for using short codes, long codes, and text-enabled toll-free numbers… Learn more
Blog post22 Oct 2015 6 Key Components of a Company-Wide Mobile Strategy How do you do business intelligently in a society saturated with mobile technology? If you expect to establish yourself as a leader in your market, you need to develop a… Learn more
Blog post20 Oct 2015 Four Simple Reasons Why Enterprises Should Be Sending More Text Messages Short Message Service (SMS), often referred to as text messaging or simply texting, has been around for more than twenty years, yet its use by mainstream enterprises is just starting… Learn more
Blog post15 Oct 2015 Did You Get My Text? Making Mobile Messaging Work for All Audiences Look around you; it may seem as if everyone you see is glued to their phones, but what are they doing? Texting seemingly affects people in different ways. Even among… Learn more
Blog post8 Oct 2015 Four Case Studies Involving SMS and Positive Customer Service Interactions By now, most people understand that SMS – as a customer service and marketing medium – is here to stay. Each year, adoption rates increase and consumers become increasingly more… Learn more
Blog post7 Oct 2015 4 Powerful Reasons to Text-Enable Your Customer Care Let’s face it, one of the best areas a company can leverage to keep a customer satisfied is through stellar care. In a recent survey by e-commerce giant BigCommerce, 55% of shoppers… Learn more