Blog post18 Aug 2017 Text messaging – a better way of handling customer requests When you need to get in touch with your customers to be there, be useful and be responsive, text messaging is a better channel than… Learn more
Blog post9 Aug 2017 Balance security and customer experience by using text for authentication When you need to get in touch with your customers to be there, be useful and be responsive, text messaging is a better channel than either email or voice. In… Learn more
Blog post3 Aug 2017 The power of text for gathering customer feedback The Empathetic Moments blog series When you need to get in touch with your customers to be there, be useful and be responsive – in time pressured situations – text… Learn more
Blog post28 Jul 2017 Seize the moment – How text can help you nail context marketing The Empathetic Moments blog series When you need to get in touch with your customers to be there, be useful and be responsive – in time pressured situations – text… Learn more
Blog post12 Jul 2017 Text alerts – how to nail delivery and arrival communications The Empathetic Moments blog series When you need to get in touch with your customers to be there, be useful and be responsive – in time pressured situations – text… Learn more
Blog post3 Jul 2017 Texting at scale – but avoiding the spam trap How to use SMS to connect at exactly the right time Way back when email was still brand new, it seemed like a customer communications dream. Lightning fast, incredibly cheap,… Learn more
Blog post13 Jun 2017 SMS Customer Service: Talk is cheap. Text is cheaper Where you’re leaking money in customer operations, and how SMS can plug the hole One way to make your customers more satisfied with their experience is to just spend more… Learn more
Blog post6 Jun 2017 Why SMS is the key for easy-to-use two-factor authentication Protecting your customers and staff from cyber attacks is a never-ending battle. It’s been clear for some time now that passwords aren’t going to cut it. They’re easy to compromise… Learn more
Blog post26 Jan 2017 OpenMarket SMS Cartoon Series – Sam gets a ‘filthy’ surprise There’s more surprises from Gran in the final installment of the OpenMarket SMS Cartoon Series. This week Sam receives a loyalty reward via SMS. It’s for two tickets to see… Learn more