To major media companies, the mobile channel represents a new way to reach and get to know their consumers. For the most part, however, mobile has remained an untapped channel for the media companies due to undefined business model, unproven profitability, and complex relationships. They have significant expertise in selling to consumers via print, TV, radio and the Internet, but selling directly to consumers in the mobile channel has remained a mostly elusive market opportunity for the media companies.
To established mobile content providers, the off-network business model has experienced growing pains as the market remains immature, and business processes non-standard and non-transparent. For these early market participants, the lack of standardized processes, business terms and policies; insufficient financial reporting; high error rates; lack of access to comprehensive reports and data; poor visibility into the customer experience; and slow receivables with low payout ratios have hindered profitability.
In order for media companies and content providers to establish a profitable mobile commerce business, the market must evolve and the following business requirements must be met:
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- Optimized consumer experience. Easy purchase and superior care experience translate into increased revenues.
- Efficient business flow and standardized processes. It must be easy for media companies to establish and rollout new programs. Time-to-revenue is critical.
- Accurate and transparent reporting. To make marketing, pricing, and technical adjustments, media companies need accurate and timely reports to better manage their mobile business.
- Transparent and standardized business terms. Complex, one-off relationships makes the business inefficient. Standardized and transparent business terms allow for a more efficient marketplace and faster market growth.
- Faster payments. Media companies and content providers should be able to receive faster payments with accurate and transparent settlements report based on good performance history.
- More merchandising flexibility. To increase revenue, more sophisticated pricing and merchandising options should be available to improve consumer marketing.
- Reduced revenue leakage. Improved transaction and financial management is required in order to achieve profitability for all market participants.
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