Chatbots Continue Growth Across Verticals, Augmenting CX Along the Way

Jan 18, 2017

By Steve Taggart, Loyalty360
Chatbots, in many ways, are a sensible next for the kind of personalized marketing that brands have found to be a necessity moving forward. These automated SMS assistants provide a two-way …

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Businesses Missing Out by Not Engaging Customers with SMS

Jan 17, 2017

By TechNewsLog
Consumers want to communicate with businesses using SMS according to a new study, but companies are failing to grasp the opportunity this offers.
The research from mobile engagement specialist OpenMarket unveils a missed opportunity …

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The Demand for Convenient and Contextual Interactions via Text

Jan 17, 2017

By Website Magazine
People are always on their mobile devices, so it makes sense they’d want to interact with brands in a way that is convenient and contextual, like texting for more towels when staying …

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Businesses Missing Out by Not Engaging Customers with SMS

Jan 17, 2017

By Ian Barker, BetaNews
Consumers want to communicate with businesses using SMS according to a new study, but companies are failing to grasp the opportunity this offers.
The research from mobile engagement specialist OpenMarket unveils a …

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OpenMarket’s New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots

Jan 17, 2017

Financial Services, Travel and Hospitality and Retail are the Most Cited Markets in Need of an SMS-Powered Chatbot Strategy
OpenMarket, a leader in enterprise mobile engagement, today revealed the results of its new global …

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