OpenMarket Hosts Webinar with TMCnet: How Mobile is Transforming the Enterprise Customer Experience
OpenMarket, a leader in enterprise mobile engagement, will present a webinar on January 20, 2015 at 11:00 AM EST entitled, “How Mobile is Transforming the Enterprise Customer Experience.” This webinar will discuss how enterprises are integrating mobile messaging into their customer engagement processes to improve the customer experience and differentiate from competitors.
Studies show that customers are clamoring for mobile customer service, but only 25% of companies have a strategy in place to meet the need. Enterprises are leveraging mobile messaging (SMS, MMS and Push Notifications) to better engage with their customers, and turn simple Customer Service interactions into long term Customer Experience relationships.
This webinar will share practical steps for designing new and differentiating experiences that will attract and retain customers. Participants of this webinar will learn:
- The benefits of superior customer experience
- Improving customer experience with mobile
- How customer experience spans the entire lifecycle
- Using mobile messaging to improve specific customer touch points
- Delivering relevant content via mobile across the enterprise
- How to get started with mobile
To register for the webinar:
Who should attend:
- C-level executives – learn how mobile engagement fits into your long-term business strategy
- Customer Experience executives – see how mobile messaging can directly impact repeat purchases, higher customer loyalty and retention, and a better bottom line
- Customer Service professionals – learn how you can use mobile for more effective customer interactions and engagement
The scheduled presenter for this webinar is Oisin Lunny, Senior Market Development Manager, OpenMarket. In his role, Lunny evaluates new verticals, strategic business and technology opportunities for the company. His background of over 21 years in technology and media includes roles as UK Managing Director for the world’s largest social space for teens, Habbo Hotel, and Global CDN Product Manager for Media Services at Interoute Communications, Europe’s largest network operator. Lunny speaks and moderates at conferences globally, maintaining a parallel profile as film composer, producer, and DJ, and also blogs for The Guardian.
OpenMarket, a division of Amdocs, helps enterprises use mobile to transform their business. OpenMarket provides mobile engagement solutions for organizations to optimize their operations and enhance relationships with their customers and employees. Major enterprises choose OpenMarket for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity. We provide smart, interactive connectivity to more than 200 countries, enabling businesses to engage with nearly every mobile user around the world. Our clients trust us to power their mobile business. For more information, visit www.openmarket.com.
For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014.
 “A Mobile Customer Service Strategy: The Contact Center, the Agent, and the Challenges of Implementation,” The International Customer Management Institute (ICMI), January 2013.