Automated Customer Care with a Human Touch
Text messaging is the fastest growing customer care channel. With Interactions Texting Virtual Assistants, you can give customers what they want the way they want it. From sending notifications to texting directions to your closest store, now you can take full advantage of texting. And because Interactions applications are responsive and accurate enough to reply to open-ended messages, conversations are natural and engaging.
It’s like your customers are messaging live agents, without the live agent costs. Your mobile customers get a better experience all while containing service to a channel that you and your customers prefer.
Getting the message: how it works
Take the SOS out of SMS with conversational and frustration-free text messaging customer care. Interactions patented Adaptive UnderstandingTM technology pairs our automated speech recognition with Human Assisted Understanding to deliver unprecedented comprehension.