Professional Services

Every day at OpenMarket our Solutions Consulting team works with some of the largest enterprises in the world to design innovative SMS solutions that improve workforce communications and productivity, enhance customer service, increase data security, and modernize marketing and sales outreach.

Coming from many different industries and organizations, our customers continually present us with a wide variety of business objectives, use cases and integration requirements. Whether you need mobile messaging to attract new customers, deliver better service, or improve communications, we have the expertise to help you succeed. And to ensure the long-term success of your solution, OpenMarket offers a highly available SMS network that consistently exceeds enterprise-grade SLAs.

Consulting

Solutions Design
Most mobile messaging solutions are unique in some way. At OpenMarket our Solutions Consulting team embraces new challenges and draws on its broad experience to solve them. Our team will help you articulate your requirements and design a mobile solution that meets your specific needs.

Service Migration
Migrating an existing mobile solution to OpenMarket is not nearly as difficult as you might think. We will help you:

  • Schedule the transfer of short codes
  • Liaise with suppliers to transfer customer data
  • Match or improve your customer experience

Training & Support
Our team provides live training tailored to meet your specific business and audience needs. In addition, OpenMarket provides a library of documentation and video content to help you learn about and use our products, and our award-winning Support team is available worldwide 24/7/365.

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Professional Services

Systems Integration
In a survey we commissioned, over 50% of respondents rated integration expense a top concern. Having worked with hundreds of customers to implement mobile solutions, we can confidently say that we know how to leverage your back-office systems.

Custom Software Development
If your functional requirements are unique, you need a custom solution. We’ll never try to shoehorn your needs into a template. You can rely on us for solutions that meet your precise requirements.

Managed Services
By utilizing our managed services, we can turn a whiteboard concept into a fully operational solution even faster. And you can rely on OpenMarket’s network, not just for day-to-day reliability and high availability, but for your changing, future needs.

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Sample Solutions

Leading Digital Fundraiser Wins Award for its Mobilise Solution

OpenFundraising™ is a leading digital fundraising agency in the UK. They needed an intuitive solution that their non-technical staff could use to manage and execute recurring charitable campaigns for thousands of regular donors. We worked alongside their team to design and build a custom platform called Mobilise. It has enabled OpenFundraising to:

  • Manage regular charity donations via Premium SMS (mobilisefundraising.com)
  • Generate (over an 18-month period) more than £1,000,000 from some 65,000 donors, working with over 20 charities
  • Win Mobile Marketing's Most Effective Mobile Charity Solution

Global Consulting Firm Uses Cross-Channel Mobile for Emergency Alerts

A global leader in management consulting wanted to monitor the safety of their staff during emergency situations. With more than 250,000 employees in over 50 countries, they needed a reliable and scalable solution that connected easily to their systems of record. OpenMarket’s team delivered a mobile solution that features:

  • An interactive response system, providing a single-click status report for at-risk employees
  • A highly available, robust, custom integration layer between their systems of record and the OpenMarket Mobile Engagement Platform
  • Service design training and consulting to in-house human resources and technical teams for quick and complete adoption

To read the complete story, see the Case Study.

Let’s talk about your company’s needs and your goals for mobile messaging.    Contact Us