The expertise and commitment to support your success

Dedication, responsiveness, accessibility and expertise are the things you should expect from your partner in the mobile channel. OpenMarket is committed to providing you with exceptional support services to keep your mobile business running smoothly and efficiently at all times.

We pride ourselves on delivering the most reliable mobile transaction network, which includes providing responsive service and technical expertise at no extra cost to you. Our support services include:

  • 24/7 telephone and email technical support from four geographic locations worldwide
  • In-house support personnel dedicated to resolving issues quickly and efficiently
  • Intranet site for real-time access to reports, resources and our support portal

Our team of highly skilled support engineers provides quick and professional resolution to any service or technical issue that may arise. Critical issues can be submitted anytime via email or phone. Telephone requests are either answered live or responded to within one business day.

If you have questions about charges from OpenMarket on your wireless telephone bill, please visit our Questions About Phone Charges support page.