Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
A LEADER AGAIN
2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Authenticate users, boost security and build trust
Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.
Easy-to-use cloud products for marketing, sales, and support
Automate and personalize interactions across the customer journey
- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
const { Infobip, AuthType } = require(‘@infobip-api/sdk’);
const infobip = new Infobip({
baseUrl: ‘{baseUrl}’,
apiKey: ‘{authorization}’,
authType: AuthType.ApiKey,
});
infobip.channels.sms.send({
messages: [{
destinations: [{
to: “41793026727”
}],
from: “InfoSMS”,
text: “This is a sample message”,
}]
});
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot
-
4.4
customer satisfaction rate -
71%
increase in unique users -
138%
increase in leads
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
UNICEF: Turning caring people into regular givers with omnichannel customer engagement
-
7.8%
increase in donor retention -
33.3%
decrease in churn rate -
4%
conversion rate on cart abandonment flow
DPD: Improving delivery experiences and cutting costs with Viber and SMS
-
20%
reduction in cost
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Stay on top of every tech trend: Explore our resources
Conversational commerce in retail
What is conversational commerce in retail? How can retailers capitalize on it and what are the benefits? Find out this and more!
How to schedule a text message: A step-by-step guide to timing your SMS perfectly
Discover three easy ways to schedule your text messages with Infobip. With no code options to SMS API, there is a solution for everyone.
How to nail your email delivery strategy ahead of Black Friday and the shopping season
With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.
Personalized text messages: Tips, examples, and best practices
Discover how businesses can use personalized SMS to deliver timely, relevant messages that improve customer engagement and loyalty.
RCS vs SMS: Which is best for your business?
Let’s look closely at RCS, how brands can benefit from its unique features, and how it compares to SMS overall as a business messaging tool. We go over use cases where businesses have been able to combine SMS and RCS effectively to provide a better and more cost-effective customer experience.
Codified: Driving real transformation through conversation
With its roots in customer service and a hands-on, collaborative approach, Codified helps South African enterprises design smarter, conversational experiences built for how people engage.
The complete guide to SMS keywords: With real examples & tips
Discover how to use SMS keywords to create high-converting text messages. Learn best practices, examples, and tips to improve your SMS marketing strategy.
Automated text message responses: 15+ examples and best practices (2025)
Learn how to automate text replies with ready-to-use templates, easy setup steps, and smart tips to keep your flows effective.
How to write SMS marketing copy: 10 tips that drive results
Learn how to write SMS for marketing with 10 expert tips for 2025. Discover best practices for effective, compliant SMS campaigns, including copywriting essentials, timing, personalization, and more.
How to build professional SMS surveys (tips+examples)
Are you collecting the feedback you need, when it actually matters? SMS surveys are changing how brands capture real-time insights, giving you a direct line to your customer’s experience while it’s fresh, no app downloads, email logins, or delays required.
Get the latest insights and tips to elevate your business
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