Blog post27 Nov 2018 The AI-powered fight against SMS spam In recent years, organizations everywhere have turned to SMS to communicate with their customers. This has been good for customer experience and great for business.… Learn more
Blog post24 Sep 2018 An empathetic A2P message benefits both you and your customer Messaging your customers requires an interesting balancing act. You want them to like receiving messages from you but, ultimately, you get in touch because you want them to buy your… Learn more
Blog post18 Aug 2018 How to make your CX brilliantly forgettable Great customer experience doesn’t have to be memorable. Nobody sets out to make a forgettable company. The most successful businesses tend to be the most memorable in their sectors –… Learn more
Blog post13 Aug 2018 Great CX feels like texting your mom To improve customer retention, look at your SMS history with your mom. No really. When businesses try to improve customer experience, they tend to focus on measures that will improve… Learn more
Blog post9 Jul 2018 A little empathy goes a long way to satisfy customers Technology has transformed customer expectations forever. But you don’t need big tech or big budgets to meet soaring standards – just a different way of thinking. Ten years ago,… Learn more
Blog post7 Jun 2018 What can SMS do for your multichannel strategy? SMS is most effective when it’s working with all your other channels. Find out how to use SMS for your multichannel strategy. Learn more
Blog post31 May 2018 From Apathy to Action Helping existing clients transform their mobile customer experience and build better, more empathetic customer relationships. (Adrian Swinscoe, Independent customer experience consultant, adviser, speaker and author) Ever found yourself in the… Learn more
Blog post24 May 2018 SMS: The most underrated CX opportunity in the travel industry. The most successful businesses know what their customers need when they need it. But how do you use that insight to strengthen the relationship? How many times have you wished… Learn more
Blog post15 May 2018 Great expectations: how to delight customers in travel and hospitality Travel and Hospitality businesses have always known how much customer experience matters. It’s your bread and butter. The cornerstone of your service. The only differentiator that really matters. But the… Learn more