Press

Press release
5 Mar 2018

How Brands Can Harness Empathy Marketing To Create Customer Connection

Our chief evangelist Oisin Lunny joined Peggy Anne Salz on the “Mobile Presence” podcast to discuss the rising importance of empathy marketing and how brands can harness this key capability to…

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Press release
2 Mar 2018

Oisin Lunny talks to Mobile World Live at MWC 4YFN 2018

As moderator and MC of the Nestle stage at MWC’s 4YFN event, our Chief Evangelist Oisin Lunny was interviewed by Mobile World Live. Here he talks about Rich Communication Services…

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Press release
2 Mar 2018

OpenMarket Takes Home Gold in 12th Annual Stevie Awards for Sales and Customer Service

Leading Mobile Messaging Provider and Partner, Virgin Trains, Recognized for Improving the Travel Journey and Overall Customer Experience via SMS SEATTLE, Washington – March 2, 2018 – OpenMarket, a global…

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Press release
23 Feb 2018

OpenMarket partners with Vodafone and Sprint for RCS Business Messaging

First live trials to be showcased at Mobile World Congress 2018. OpenMarket’s RCS API and mobile messaging network provides a gateway to global RCS. OpenMarket is working with Vodafone and…

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Press release
23 Jan 2018

Retailers face a stark choice for 2018: Embrace empathy or lose customers

By Oisin Lunny for Retail Customer Experience   There’s a lot of buzz about empathy when it comes to customer experience, primarily what it means, and why it’s important. But,…

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Press release
19 Jan 2018

2018: Can Brands Survive the Post-App Economy on a Mobile First Planet?

By Oisin Lunny for Mobile Marketing Watch We often hear companies describe themselves as ‘customer centric’ and ‘obsessed with customer satisfaction’, but when delving deeper into what this actually means…

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Press release
17 Jan 2018

RCS Set to Take Over SMS as Primary Marketing Tool in 2018

By DMNews As carriers shift to the new Rich Communications Services (RCS) standard, new functionalities and ways to engage consumers will emerge, opening up a whole world of marketing opportunities. Even…

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Press release
16 Jan 2018

3 ways to get your customer experience message right

By Oisin Lunny for Customer Experience Insight There’s a lot of buzz about the importance of empathy and why businesses must harness it to improve their customer experience (CX) and…

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Press release
5 Jan 2018

What’s in store for the mobile ecosystem in 2018?

By MEF It has been another eventful year in mobile, with innovations in smartphone and associated technologies continuing apace, from the explosion in AI chatbots and the rapid proliferation of…

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