Why OpenMarket?

The OpenMarket and Infobip Promise

Developing enduring, empathetic relationships with customers and employees is the goal of almost every modern brand. That’s why A2P text messaging has become such an important engagement channel in recent years. It allows brands to be there, be useful and be responsive – at any time and in any place.

But to roll out a successful, automated messaging program to millions of people, you need a partner with a powerful, scalable and reliable platform – as well as a deep understanding of how messaging can transform business processes.

At OpenMarket we have unrivaled expertise, service flexibility, system performance and reliability. And, as an Infobip company, we have a true global presence with direct connections to over 650 mobile network operators. That’s why the world’s leading brands put their trust in us to help them empathetically interact with their customers and employees across the world.

Domain Expertise

Our mobile solutions expertise, and commitment to regulatory compliance and industry best practice, helps us bring order and simplicity to the complex and fragmented global text messaging ecosystem. We have:

  • Over two decades of experience powering thousands of mobile campaigns.
  • Award-winning 24/7 technical support services, spanning all time zones.
  • Industry leadership in the Mobile Marketing Association (MMA), CTIA The Wireless Association, Mobile Ecosystem Forum (MEF) and Internet and Mobile Association of India (IAMAI).

Service Flexibility

Our easy-to-use platform, portfolio of solutions and expert professional services are geared towards helping enterprises empathetically interact with customers and employees – in an almost unlimited variety of use cases.

Our platform tools and suites of APIs allow both business users and more technical developer teams to create and manage customer-focused engagement solutions. We support intelligent one-way and two-way automated SMS, MMS, and RCS messaging – working in tandem with your email, voice, and social channels. Through our relationship with Infobip, we can extend your reach to a multitude of other channels such as WhatsApp, Viber, Apple Business Chat and more. Our workflow engine manages the heavy A2P text lifting – including service flow logic, message channels used, interactions with your CRMs and tech stacks, and message personalization.

We provide documentation, consultation, and training to customize services to your unique requirements. Or we can do it all for you as a managed service.

Demonstrated Performance and Reliability

Customer obsessed brands work with us to automate engagement processes, cut costs and free staff to do more important work. We’ve earned their trust thanks to our scalable and reliable systems, leading SLAs and operational expertise

Enterprises that work with OpenMarket are empowered to create custom mobile solutions without the need for their own technical infrastructure. Our flexible, scalable platform processes many billions of messaging interactions a month. We enjoy unrivalled 99.99% system availability.

Global Scale

Even the world’s largest enterprises know the Infobip group and OpenMarket can help them connect with every one of their millions of customers and employees – no matter where they live. Few mobile operators can match our global reach, market position, and almost limitless capacity.

As part of the Infobip group we connect to almost every country in the world, across six continents. We have direct connections to 650 mobile network operators – giving our customers access to six billion mobile users. More than 1000 Enterprise customers (including seven of the top ten global brands) work with us to go global. We have 46 data centers in North America, South America, Europe, Australia, and Africa.

Corporate Maturity

Our enduring success in a relatively youg industry has helped us develop a wide breadth of solutions, a global presence, unrivalled industry expertise, financial stability, sound business processes, and industry-leading privacy and data security practices.

For 19 years we’ve been delivering mobile engagement solutions across a wide variety of industries, lines of businesses, and mobile channels. We are proud to be a part of the Infobip group.

We live by the very highest security and privacy standards, including adherence to country-specific regulations. This includes attaining the ISO 27001 (2013) standard and being registered for certification by the BSI (British Standards Institute) for our SMS service.

Let’s talk

We love to text. But we’re very happy to talk on the phone or via email too. Here’s how to get in touch with us.

Contact us