OpenMarket has a very robust Business Continuity Plan to deal with the COVID-19 situation. Our cross-functional committee is meeting daily to ensure our business will carry on as normal, including while our staff are required to work from home.
Our systems have been tested and checks are in place to make sure OpenMarket is able to function as well remotely as it does when staff are on-site. These systems are regularly tested and backed up as part of our ongoing risk management. As the situation develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary.
Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.
Our teams in the UK, US, Mexico, India and Australia have successfully transitioned to a work-from-home model as advised by local authorities.
There is not currently any impact to OpenMarket’s ability to conduct business as usual and we have contacted all our suppliers to mitigate any risk from them as well. However, we are seeing measures being introduced by the US carriers to handle the record number of provisioning requests and escalations that are arising. This means that they are currently prioritizing COVID-19 and essential public infrastructure messaging programs
We are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.
Should you have any questions regarding OpenMarket’s business continuity plan for COVID-19, please contact your Account Manager.
If there is any way we can help you further as you deal with this evolving global situation please let us know.
This statement is correct as of April 2, 2020.