COVID-19 | Network Updates

The latest updates from our network partners across the globe.

COVID-19 Message Fee Waiver Policy update

May 5, 2020

We have received notice from AT&T and Verizon that they will be extending the dates for the COVID-19 Fee Waiver Request Program.

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New US Operator: Indigo Wireless

April 29, 2020

Effective today, US Operator Indigo Wireless will be available to customers using either the v4 Global SMS API or the v3 SMS API.  All originators below will automatically be submitted to the new carrier.

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AT&T Network Provisioning Freeze extension

April 20, 2020

The move is part of AT&T’s efforts to limit the potential impact on FirstNet, 911 or E911 network reliability during the COVID-19 Declaration of National Emergency.

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US EMS Messages: help us keep networks running smoothly

April 5, 2020

We ask that Enhanced Message Service (EMS) messages are limited to segments of no more than two. (SMS was always designed short in nature – e.g. close to 160 characters).

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COVID-19 Message Fee Waiver Policy

April 1, 2020

We have received notice from AT&T, T-Mobile & Verizon regarding their recently launched COVID-19 Fee Waiver Request Program.

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Verizon Provisioning Freeze

March 25, 2020

In an effort to limit potential impact during the COVID-19 Declaration of National Emergency, Verizon has implemented a network freeze on the addition of new non-essential US short codes.

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Prioritization of essential messages

March 24, 2020

In response to a significant increase in the number of messages being sent at this time, US carriers have announced efforts to prioritize the review and approval of essential COVID-19 and emergency related programs.

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AT&T Network Provisioning Freeze

March 18, 2020

In an effort to limit potential impact during the COVID-19 Declaration of National Emergency, AT&T has decided to implement a network restriction for any planned change activity that could impact FirstNet, 911, or E911 network reliability.

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