Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
Infobip is named a Leader
Gartner® Magic Quadrant™ for CPaaS 2024
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Omdia ranks Infobip as a Leader in the CPaaS Universe report
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Juniper Research Ranks Infobip as Top CPaaS Vendor for Second Year Running
Infobip named as Established Leader in latest CPaaS Competitor Leaderboard
Infobip takes top spot in Metrigy CPaaS MetriRank report
Find out how CPaaS is being adopted, key trends in the CPaaS market, and how the CPaaS vendors compare.
Omdia ranks Infobip as leader for CPaaS 2023
Omdia has named Infobip as a CPaaS leader for the second consecutive year in its latest Omdia Universe: CPaaS Platform Providers 2023-24 report.
News
How to calculate cart abandonment rate
Learn how to calculate cart abandonment rate and why it’s important for optimizing your eCommerce strategy.
The complete guide to retail customer engagement
Win your customers’ hearts! Learn about customer engagement in retail and how to build the ideal customer engagement strategies for your business.
Best SMS marketing software & platforms: Top choices in 2025
Here’s a breakdown of the most important features you might be looking for, and how top SMS marketing platforms compare.
The rising threat of SIM swap and how to protect your business
Learn about the dangers of SIM swapping fraud, and what can be done to prevent it from causing serious financial loss.
What is Agentic RAG and how does a RAG agent work?
Agentic RAG and rag agents enhance conversational AI with accurate, business-specific answers. In this blog, we explain agentic RAG pipelines deliver trust, boost efficiency, and transform customer interactions.
How to use Viber Business Messages for customer engagement
Customers expect fast, personalized, and secure communication. Viber Business Messages enables businesses to deliver rich, interactive messaging at every step of the customer journey. Discover why and how brands are using Viber to drive effective customer engagement.
Most popular messaging apps by country
We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.
Niva Bupa: Redefining customer engagement with personalized interactions
Discover how Niva Bupa is transforming health insurance in India with AI-powered, personalized, and omnichannel customer experiences through Infobip.
WhatsApp Utility Messages for post-purchase experience
Discover how to increase your customer lifetime value and loyalty by providing a conversational post-purchase experience with WhatsApp Utility Messages.
Retail touchpoints: Optimizing the customer journey for elevated experiences
Unlock ways to optimize your retail touchpoints to offer better customer journeys and drive business results.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Milestones that made us Infobip
2024
Continued leadership and network growth
Recognized by Gartner and Juniper Research, reaching 1000 partners
We make it our business
Explore our technologyDriven by a mission
Explore our valuesWe grow through people
Meet our peopleGlobal reach, local impact
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