Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Build any use case or conversational scenario
Authenticate users, boost security and build trust
Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.
Easy-to-use cloud products for marketing, sales, and support
Automate and personalize interactions across the customer journey
- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
const { Infobip, AuthType } = require(‘@infobip-api/sdk’);
const infobip = new Infobip({
baseUrl: ‘{baseUrl}’,
apiKey: ‘{authorization}’,
authType: AuthType.ApiKey,
});
infobip.channels.sms.send({
messages: [{
destinations: [{
to: “41793026727”
}],
from: “InfoSMS”,
text: “This is a sample message”,
}]
});
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot
-
4.4
customer satisfaction rate -
71%
increase in unique users -
138%
increase in leads
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
UNICEF: Turning caring people into regular givers with omnichannel customer engagement
-
7.8%
increase in donor retention -
33.3%
decrease in churn rate -
4%
conversion rate on cart abandonment flow
DPD: Improving delivery experiences and cutting costs with Viber and SMS
-
20%
reduction in cost
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Stay on top of every tech trend: Explore our resources
What is Agentic RAG how does a RAG agent work?
Agentic RAG and rag agents enhance conversational AI with accurate, business-specific answers. In this blog, we explain agentic RAG pipelines deliver trust, boost efficiency, and transform customer interactions.
How to use Viber Business Messages for customer engagement
Customers expect fast, personalized, and secure communication. Viber Business Messages enables businesses to deliver rich, interactive messaging at every step of the customer journey. Discover why and how brands are using Viber to drive effective customer engagement.
Most popular messaging apps by country
We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.
Niva Bupa: Redefining customer engagement with personalized interactions
Discover how Niva Bupa is transforming health insurance in India with AI-powered, personalized, and omnichannel customer experiences through Infobip.
WhatsApp Utility Messages for post-purchase experience
Discover how to increase your customer lifetime value and loyalty by providing a conversational post-purchase experience with WhatsApp Utility Messages.
Retail touchpoints: Optimizing the customer journey for elevated experiences
Unlock ways to optimize your retail touchpoints to offer better customer journeys and drive business results.
Best CAPTCHA alternatives for smarter fraud prevention
CAPTCHA alone can’t keep up with modern bots. Explore CAPTCHA alternatives that go beyond visual puzzles to block fraud in real time. See how Infobip Signals detects fake OTP traffic, stops AIT, and protects your platform, without adding friction for real users.
Apple supports RCS on iOS 18
Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.
Apple Messages for Business: What is it and how to use it for customer support
As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!
Why people still matter in the age of AI – lessons from Adrian Swinscoe
Discover why the future of customer experience lies in combining the power of AI with the irreplaceable value of human connection. Adrian Swinscoe explores how businesses can balance automation with empathy to create more meaningful, data-driven CX strategies.
Recognition That Drives Connections
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