Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Build any use case or conversational scenario
Authenticate users, boost security and build trust
Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.
Easy-to-use cloud products for marketing, sales, and support
Automate and personalize interactions across the customer journey
- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot
-
4.4
customer satisfaction rate -
71%
increase in unique users -
138%
increase in leads
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
UNICEF: Turning caring people into regular givers with omnichannel customer engagement
-
7.8%
increase in donor retention -
33.3%
decrease in churn rate -
4%
conversion rate on cart abandonment flow
DPD: Improving delivery experiences and cutting costs with Viber and SMS
-
20%
reduction in cost
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Stay on top of every tech trend: Explore our resources
Creating SMS loyalty programs that work: Strategies & examples
Discover how SMS loyalty programs can drive customer retention, increase sales, and avoid common mistakes with proven strategies and tips.
How to use SMS integration with your CRM
Learn how Infobip SMS integrates into your favorite CRM, giving you the power to instantly message customers on the most reliable channel through the best connected platform.
Omnichannel retail strategy for transformed customer experiences
With the right omnichannel retail strategy, you can personalize every step of the customer journey and create a smoother path to purchase and loyalty. Explore how to make it happen.
Omnichannel customer service: Unlock a 5-star experience
We look at best practices for delivering an omnichannel customer support and service experience for customers who are used to having the power of choice.
Is SMS outdated? What businesses need to know
Is SMS outdated? Learn why SMS still drives reliable B2B and B2C communication, with real-world examples, key benefits, and lasting impact.
50+ SMS marketing templates & text message examples
Discover 50+ SMS marketing templates and text examples for promotions, sales, and more. These ready-to-use messages will help you engage, convert, and grow your audience.
SMS funnel guide: What text funnels are & how they work
What is an SMS funnel? Explore how brands use text funnels to guide users from opt-in to conversion, including key components and benefits.
WhatsApp vs WhatsApp Business: What’s the difference?
They are both the most popular messaging apps in their class, but what are the differences between WhatsApp and WhatsApp Business? Read on to find out!
What is phygital marketing? 11 examples of phygital experiences
Let's explore everything you need to know about phygital marketing and how it can help you build a successful marketing strategy.
Conversational CX maturity: Advancing customer experience
Discover how brands can advance Conversational CX Maturity with agentic AI, automation, and data to deliver personalized, seamless customer experiences across multiple channels.
Recognition That Drives Connections
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