Mobile messaging during COVID-19

Mobile messaging has become more important to the world than ever before. This hub sets out what organizations need to know about using SMS, MMS and RCS to communicate with employees and customers during a crisis.

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A note from Jonathan Morgan, CEO

“The COVID-19 pandemic has transformed the way we live and work. Organizations everywhere – from shops, to schools, to hospitals – need to find new ways to stay in touch with their customers and employees.

“As one of the world’s largest mobile messaging providers, our responsibility is to maintain our global network, and help organizations scale up communication solutions swiftly.

“This content hub is for every business that wants to use mobile messaging during the pandemic. Meanwhile, if you need help, get in contact. Our mobile messaging experts are here for you.”

Read our latest statement

Network Updates

The latest on our global carrier network during this period of high demand.

See updates

Tools & Solutions

Practical resources to help you get up and running with COVID-19-related use cases as soon as possible.

COVID-19 provisioning guide

Most organizations need to get their COVID-19 messaging campaigns set up and approved as quickly as possible by mobile operators. Short code provisioning is one of the most important processes to get right. This guide should help.

Get the guide

Use cases

Strict rules are being applied to COVID-19 messaging programs by mobile operators. Here are a few examples of use cases that have been approved in the US.

Discover use cases

Useful Content


How to communicate effectively throughout your post-pandemic transition

Shutdowns, furloughs, store closures and supply chain stresses are some of the complex issues businesses are dealing with since the COVID-19 pandemic spread across the world.

How to effectively engage your audience using SMS in a time of crisis

The COVID-19 pandemic has people around the world social distancing, staying at home and complying with government requests to limit travel. People need reliable communication now more than ever and mobile messaging is arguably the most robust, timely and wide-reaching form of communication.

How to engage your customers at home

There’s one new reality of all our lives life during the COVID-19 pandemic. We’re all at home, and we’re here to stay for a while.


See more

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