Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Build any use case or conversational scenario
Authenticate users, boost security and build trust
Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.
Easy-to-use cloud products for marketing, sales, and support
Automate and personalize interactions across the customer journey
- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
const { Infobip, AuthType } = require(‘@infobip-api/sdk’);
const infobip = new Infobip({
baseUrl: ‘{baseUrl}’,
apiKey: ‘{authorization}’,
authType: AuthType.ApiKey,
});
infobip.channels.sms.send({
messages: [{
destinations: [{
to: “41793026727”
}],
from: “InfoSMS”,
text: “This is a sample message”,
}]
});
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot
-
4.4
customer satisfaction rate -
71%
increase in unique users -
138%
increase in leads
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
UNICEF: Turning caring people into regular givers with omnichannel customer engagement
-
7.8%
increase in donor retention -
33.3%
decrease in churn rate -
4%
conversion rate on cart abandonment flow
DPD: Improving delivery experiences and cutting costs with Viber and SMS
-
20%
reduction in cost
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Stay on top of every tech trend: Explore our resources
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15 practical strategies for growing your SMS subscriber list
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How to calculate cart abandonment rate
Learn how to calculate cart abandonment rate and why it’s important for optimizing your eCommerce strategy.
The complete guide to retail customer engagement
Win your customers’ hearts! Learn about customer engagement in retail and how to build the ideal customer engagement strategies for your business.
Best SMS marketing software & platforms: Top choices in 2025
Here’s a breakdown of the most important features you might be looking for, and how top SMS marketing platforms compare.
The rising threat of SIM swap and how to protect your business
Learn about the dangers of SIM swapping fraud, and what can be done to prevent it from causing serious financial loss.
What is Agentic RAG and how does a RAG agent work?
Agentic RAG and rag agents enhance conversational AI with accurate, business-specific answers. In this blog, we explain agentic RAG pipelines deliver trust, boost efficiency, and transform customer interactions.
How to use Viber Business Messages for customer engagement
Customers expect fast, personalized, and secure communication. Viber Business Messages enables businesses to deliver rich, interactive messaging at every step of the customer journey. Discover why and how brands are using Viber to drive effective customer engagement.
Most popular messaging apps by country
We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.
Niva Bupa: Redefining customer engagement with personalized interactions
Discover how Niva Bupa is transforming health insurance in India with AI-powered, personalized, and omnichannel customer experiences through Infobip.
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