Maximize engagement with personalized messages on the best customer engagement solution

Engagement at scale, on any channel, and throughout the entire customer journey. Maximize ROI with high-performing omnichannel marketing campaigns created with a code-free customer engagement solution.

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Maximized engagement with personalized messages

Access the power of true omnichannel marketing

Create campaigns for any channel based on a single customer data platform.

Use a single unified platform for all customer engagement

Say goodbye to disconnected tech and makeshift integrations
Reduced cost of ownership, one line of support, simplified user experience
Unified insights and analytics across all channels

Automate your customer journey and enable relevant, perfectly timed messaging

React to customer interactions and purchases with confirmations and notifications
Communicate about changes in customer profiles, for example loyalty scheme tiers
Create triggered communication for date-time events like subscription renewals, anniversaries, or payment deadlines
Warn customers when they are approaching their spending or account limits

Create sophisticated customer engagement campaigns with no need to involve IT

Easy to use drag-and-drop interface accessible to any user
Enable personalised messaging through advanced audience segmentation
Track customers through the entire funnel and adapt messaging accordingly
Use triggers, behavioral analysis, and send time optimization to refine campaigns

Benefit from ultimate channel flexibility

Choose the right channel for each customer and include multiple channels in the same workflow
Create highly personalized messaging that is consistent across all channels
Switch channels seamlessly at any point
Configure failover channels to ensure key messages get delivered

Build custom user journeys with low-code and no code options

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Customer Acquisition

Maximize engagement, increase conversions, and collect vital customer data.

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Engage and grow

Upsell your products and services with personalized messages.

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Customer retention

Keep your customers engaged and encourage repeat business.

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Looking for a specific industry case?

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Easily connect, configure, and communicate

Create personalized and memorable experiences throughout the customer journey.

All moments integrations

Unlock the power of Moments through Conversations and Answers

Deliver engaging experiences for your customers by integrating Conversations and Answers to your omnichannel engagement solution.

Conversations

Give agents a full contextual view of past conversations and offer support on any channel.

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Answers

Offer instant support 24/7 to help improve customer satisfaction and time to resolution.Explore Conversations

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OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"jane@acme.com\"},{\"address\":\"janesmith@acme.com\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}"); Request request = new Request.Builder() .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&email=janewilliams@example.com&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();

OkHttpClient client = new OkHttpClient().newBuilder()
     .build();
 MediaType mediaType = MediaType.parse("application/json");
 RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"jane@acme.com\"},{\"address\":\"janesmith@acme.com\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}");
 Request request = new Request.Builder()
     .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&email=janewilliams@example.com&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab")
     .method("POST", body)
     .addHeader("Authorization", "{authorization}")
     .addHeader("Content-Type", "application/json")
     .addHeader("Accept", "application/json")
     .build();
 Response response = client.newCall(request).execute();

Be up and running in no time

Build the experiences your customers want with our flexible API stack. Integrate their favorite channels with your business workflow to elevate their customer journey.

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Drive results with personalized engagement

Create personalized and memorable experiences throughout the customer journey.

Create personalized omnichannel marketing campaigns

See how Moments helps you scale your engagement efforts across
channels and devices.

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