Maximize engagement with personalized messages on the best customer engagement solution
Engagement at scale, on any channel, and throughout the entire customer journey. Maximize ROI with high-performing omnichannel marketing campaigns created with a code-free customer engagement solution.

Access the power of true omnichannel marketing
Create campaigns for any channel based on a single customer data platform.

Use a single unified platform for all customer engagement
- Say goodbye to disconnected tech and makeshift integrations
- Reduced cost of ownership, one line of support, simplified user experience
- Unified insights and analytics across all channels
Automate your customer journey and enable relevant, perfectly timed messaging
- React to customer interactions and purchases with confirmations and notifications
- Communicate about changes in customer profiles, for example loyalty scheme tiers
- Create triggered communication for date-time events like subscription renewals, anniversaries, or payment deadlines
- Warn customers when they are approaching their spending or account limits


Create sophisticated customer engagement campaigns with no need to involve IT
- Easy to use drag-and-drop interface accessible to any user
- Enable personalised messaging through advanced audience segmentation
- Track customers through the entire funnel and adapt messaging accordingly
- Use triggers, behavioral analysis, and send time optimization to refine campaigns
Benefit from ultimate channel flexibility
- Choose the right channel for each customer and include multiple channels in the same workflow
- Create highly personalized messaging that is consistent across all channels
- Switch channels seamlessly at any point
- Configure failover channels to ensure key messages get delivered

Build custom user journeys with low-code and no code options
Customer Acquisition
Maximize engagement, increase conversions, and collect vital customer data.
Engage and grow
Upsell your products and services with personalized messages.
Customer retention
Keep your customers engaged and encourage repeat business.
Looking for a specific industry case?
Easily connect, configure, and communicate
Create personalized and memorable experiences throughout the customer journey.
Unlock the power of Moments through Conversations and Answers
Deliver engaging experiences for your customers by integrating Conversations and Answers to your omnichannel engagement solution.
OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"jane@acme.com\"},{\"address\":\"janesmith@acme.com\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}"); Request request = new Request.Builder() .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&email=janewilliams@example.com&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();
Be up and running in no time
Build the experiences your customers want with our flexible API stack. Integrate their favorite channels with your business workflow to elevate their customer journey.
Drive results with personalized engagement
Create personalized and memorable experiences throughout the customer journey.
Life Insurance Department at Covéa Group: 11% conversion rate with pioneering conversational marketing campaign via RCS powered by Infobip
-
11%
conversion rate
Kibon: Increased campaign ROI and conversion with Infobip’s customer engagement solution
-
94%
delivery rate -
74%
campaign view rate -
30,000%
increase in ROI
Petpetgo: Doubled purchase frequency with an omnichannel customer engagement solution
-
2x
Purchase frequency -
10%
Less advertising spend
Juros Baixos: Increased marketing margin by 18% with Moments
-
18%
increase in marketing margin
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