Press release – March 2, 2018
Leading Mobile Messaging Provider and Partner, Virgin Trains, Recognized for Improving the Travel Journey and Overall Customer Experience via SMS
SEATTLE, Washington – March 2, 2018 – OpenMarket, a global leader in mobile messaging, has been awarded with a Gold Stevie Award in the “Best Use of Technology in Customer Service – Telecommunications Industries” category in the 2018 Stevie Awards for Sales & Customer Service. It was recognized for its partnership with Virgin Trains in significantly improving the customer boarding experience at London Euston station. The award further validates the power of delivering text messaging at the right time and place to consumers – what OpenMarket calls Empathetic Interactions.
In order to better manage passenger flow at its Euston Station in London, Virgin Trains
selected OpenMarket to deliver targeted text messages to its customers and improve the travel process. Powered by OpenMarket’s Global SMS API and Mobile Engagement Platform, Virgin Trains launched Project Surge, an automated SMS-based priority boarding system that uses SMS to engage directly with passengers and ease customer frustration. Determined to provide a comfortable journey for its customers, Virgin Trains’ implementation of SMS travel alerts with OpenMarket has resulted in happier travelers and an overall better customer experience.
The Stevie Awards for Sales & Customer Service highlight new ideas within the customer service industry that enable organizations to effectively meet customers’ needs to increase satisfaction and loyalty. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were selected by the average scores of more than 150 professionals worldwide in seven specialized judging committees and entries were considered in 89 categories for customer service and contact center achievements.
OpenMarket currently supports over 300 enterprises worldwide with its global SMS solutions, including four out of the top 10 most respected global brands. It processes more than two billion mobile messaging interactions per month, connecting businesses to over five billion users and six billion devices worldwide.
The full list of the 12th Annual Stevie Awards winners can be found here: https://stevieawards.com/sales/2018-stevie%C2%AE-award-winners.
For more information on OpenMarket’s SMS messaging solutions, visit www.openmarket.com or contact us directly.
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession. OpenMarket combines a powerful, scalable and reliable platform with a deep understanding of how text messaging can transform business processes. It works closely with clients to deliver timely, useful and context-sensitive mobile messaging that surprises and delights their customers around the world at massive scale. OpenMarket calls this the Empathetic Interaction™ and its changing the way enterprises engage with their customers. With trusted relationships with mobile operators across the globe, OpenMarket offers faster time to market, and ongoing support for its enterprise customers. OpenMarket is an Amdocs company and is headquartered in Seattle, Washington, with regional offices in Detroit, London, Sydney, Pune, and Guadalajara.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Barokas PR for OpenMarket