OpenMarket appoints new General Manager taking text to the next level

Press release – April 16, 2018

Jonathan Morgan takes the helm at global mobile messaging leader

Jonathan Morgan has been appointed General Manager of leading mobile messaging company OpenMarket. OpenMarket, an Amdocs company, enables enterprises to reach nearly every mobile user in the world through its global network, sending over two billion business-to-consumer mobile messages per month.

Jonathan has a proven track record in transforming businesses within the mobile technology industry. This comes from nearly 20 years’ experience in commercial, engineering and operational leadership roles at OpenMarket, as well as at other mobile companies such as Proxama and Hypertag.

As OpenMarket’s General Manager, the Cambridge Engineering alum will draw on his experience across North America, Asia-Pacific and Europe to drive the company’s global strategy and help enterprises transform their operations in order to improve customer experiences through SMS. His appointment marks a new era for OpenMarket which is set to shift the way businesses interact with their customers by delivering text messages at the right time and place, what the company calls Empathetic Interactions.

Jonathan Morgan, General Manager, OpenMarket, said: “In the ‘Customer Age’, it’s not enough to say a business is ‘consumer-centric’, it must adopt a new mind set and approach which is entirely ‘customer first’.

“At OpenMarket, we believe the future of customer experience is around empathy. Those companies that capitalize on empathetic interactions, at those moments that matter, will drive the best loyalty among their consumers.”

In his previous role as Vice President of Corporate Development, Jonathan was responsible for launching OpenMarket’s Asia-Pacific business. He later worked as Vice President of Global Operations, where he was instrumental in streamlining OpenMarket’s strategies, processes and structures across the entire business.

Anthony Goonetilleke, Group President – Entertainment, Media & Technology, Amdocs, said: “Jonathan is a highly talented business leader with the right skills and experience to deliver OpenMarket’s ambitious plans. His incredible track record and strong knowledge of the business will no doubt accelerate the great work that is already underway.”

Jonathan continued: “OpenMarket has earned the reputation as the global leader of mobile messaging. I am looking forward to this new role with the support of the whole OpenMarket team as we grow our partnerships with some of the world’s leading brands and take text to the next level.

Note to editors

For further information contact:

Michelle Isacson
Barokas PR for OpenMarket

Will Bleeker
Account Director at H+K Strategies
+44 207 973 5977

About OpenMarket
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession. OpenMarket combines a powerful, scalable and reliable platform with a deep understanding of how text messaging can transform business processes. It works closely with clients to deliver timely, useful and context-sensitive mobile messaging that surprises and delights their customers around the world at massive scale. OpenMarket calls this the Empathetic Interaction™ and it’s changing the way enterprises engage with their customers. With trusted relationships with mobile operators across the globe, OpenMarket offers faster time to market, and ongoing support for its enterprise customers. OpenMarket is headquartered in Seattle, Washington, with regional offices in Detroit, London, Sydney, Pune, and Guadalajara.

About Amdocs
Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, 2018.