Leader in enterprise mobile engagement recognized for its innovative Global SMS API solution for Philips Healthcare
SEATTLE, Washington – May 18, 2017 – OpenMarket, a global leader in mobile messaging, today announced it has been named a Gold winner in the 12th Annual Network Products Guide 2017 IT World Awards. OpenMarket has been recognized by the industry’s leading technology research and advisory guide in the “Best Deployment” category for Philips’ use of OpenMarket’s Global SMS API for its e-Alert solution. This award showcases how OpenMarket enables its enterprise clients to provide unique personalized customer experiences through deployment of its mobile messaging platform.
With the help of OpenMarket, Philips delivers real time “help” alerts via OpenMarket’s short message service (SMS) platform to engineers and healthcare staff, notifying them of potential issues with their advanced diagnostic imaging machines. By leveraging OpenMarket’s Global SMS API, Philips is able to offer a globally accessible and cost-efficient solution to its customers that rapidly responds to pending technical malfunctions, thus reducing downtime and improving overall patient care. Today, 150 machines across the US, Germany and India have the ability to send these SMS ‘help’ messages. In two years, Philip’s has sent thousands, resulting in $250,000 saving.
An annual achievements and recognition awards program with active participation from a range of industry voices, the annual IT World Awards program comprises of the world’s best in organizational performance, products and services, innovative technology, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology. These industry recognitions from the Networks Products Guide are the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry.
OpenMarket’s cloud-based mobile messaging solutions currently support over 300 enterprises worldwide, including four out of the top 10 most respected global brands. It processes more than one billion mobile messaging interactions per month, connecting businesses to over four billion users and six billion devices worldwide.
The full list of 2017 IT World Award winners can be found here.
For more information on OpenMarket’s SMS messaging solutions, visit https://www.openmarket.com/products/sms-messaging/ or contact us directly.
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments when it counts. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession. OpenMarket combines a powerful, scalable and reliable platform with a deep understanding of how text messaging can transform business processes. It works closely with clients to deliver timely, useful and context-sensitive mobile messaging that surprises and delights their customers around the world at massive scale. OpenMarket calls this the Empathetic InteractionTM and its changing the way enterprises engage with their customers. With trusted relationships with mobile operators across the globe, OpenMarket offers faster time to market, and ongoing support for its enterprise customers. OpenMarket is an Amdocs company and is headquartered in Seattle, Washington, with regional offices in Detroit, London, Sydney, Pune, and Guadalajara.
About NPG’s IT World Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com.
Barokas PR for OpenMarket