The 11th Annual Stevie Awards revealed its 2017 winners, and we are excited to announce that OpenMarket, a global leader in mobile messaging, has won Silver in the “Sales or Customer Service Solutions Technology Partner of the Year” category. This honor recognizes OpenMarket’s Mobile Engagement Platform for its ability to help global brands improve interactions with their customers through two-way mobile messaging via SMS and MMS.
The Stevie Awards for Sales & Customer Service highlight new ideas within the customer service industry that enable organizations to effectively meet customers’ needs to increase satisfaction and loyalty. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.
OpenMarket’s Mobile Engagement Platform (MEP) lets companies design and launch a messaging service within minutes without a single line of code. With MEP, you can send both SMS and MMS messages, set-up two-way services using keywords, create contact lists, and send broadcast messages that are personalized to each end user. You can view messaging program statistics in real time and generate customized reports, based on the success rate of messages sent or how long your users have been in touch with your business.
OpenMarket’s cloud-based mobile messaging solutions currently support over 300 enterprises worldwide, including 4 out of the top 10 most respected global brands. We process more than 1 billion mobile messaging interactions per month, connecting businesses to over 4 billion users and 6 billion devices worldwide.
The full list of 2017 Stevie Award winners can be found here.
For more information about OpenMarket and our mobile messaging solutions, visit www.openmarket.com.
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments when it counts. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession. By combining a powerful, scalable and reliable platform with a deep understanding of how text messaging can transform business processes, OpenMarket works with enterprises to roll out timely, useful and context-sensitive mobile messaging at massive scale. OpenMarket is a division of Amdocs and is headquartered in Seattle, Washington, with regional offices in Detroit, London, Sydney and Pune (India).