Retailers Get Instant Customer Feedback via SMS Mobile Messaging
OpenMarket, a leader in enterprise mobile engagement, today announced that PeaCube Communications, Inc., a ratings survey app, has chosen OpenMarket to provide its industry leading mobile messaging infrastructure as PeaCube approaches large retailers with its patent-pending ‘live ratings’ software.
Using this technology, retailers can empower its salespeople to kindly request service reviews prior to customers leaving the store. The PeaCube survey is privately sent to shoppers via SMS/MMS and takes about 25 seconds to complete. Customers have the option to post their ratings on the public web.
“Retailers across the globe are looking for new ways to engage with their customers,” said Ethan Gustav, Vice President of North American Sales and Account Management. “We look forward to working with PeaCube on this innovative mobile messaging technology that captures the shopping experience in just a matter of seconds – using a communication channel that customers prefer.”
“Getting instant feedback on the consumer shopping experience is key for retailers,” said Andrew Igharo, Founder of PeaCube Communications, Inc. “Combining OpenMarket’s mobile messaging expertise and solutions with our software will enable us to quickly and easily measure net promoter scores (NPS) with greater responsiveness and drive end-customer satisfaction related to the in-store shopping experience.”
PeaCube is a patent-pending ratings app which allows in-store salespersons to privately send store customers quick and easy ratings surveys to evaluate their shopping experience. For more information on PeaCube, visit: www.peacube.com.
OpenMarket, a division of Amdocs, helps enterprises use mobile to transform their business. OpenMarket provides mobile engagement solutions for organizations to optimize their operations and enhance relationships with their customers and employees. Major enterprises choose OpenMarket for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity. We provide smart, interactive connectivity to more than 200 countries, enabling businesses to engage with nearly every mobile user around the world. Our clients trust us to power their mobile business. For more information, visit www.openmarket.com.