How a new approach to CX and mobile messaging can help you bond with millions of customers.
The insurance industry has well and truly woken up to the need for customer experience (CX) transformation.
Now insurers are turning to mobile messaging as a critical channel for engaging prospects and customers.
In this guide, we look at how mobile messaging can add empathy to insurance CX – starting with a few big opportunity areas.
It’s time for insurers to offer customers the type of seamless, efficient and empathetic service that leads to customer loyalty and advocacy, slashed operating costs – and even a reduction in claims.