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Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

July 9, 2025
Niva Bupa: Redefining customer engagement with personalized interactions
Discover how Niva Bupa is transforming health insurance in India with AI-powered, personalized, and omnichannel customer experiences through Infobip.

July 9, 2025
WhatsApp Utility Messages for post-purchase experience
Discover how to increase your customer lifetime value and loyalty by providing a conversational post-purchase experience with WhatsApp Utility Messages.

July 8, 2025
Retail touchpoints: Optimizing the customer journey for elevated experiences
Unlock ways to optimize your retail touchpoints to offer better customer journeys and drive business results.

July 8, 2025
Best CAPTCHA alternatives for smarter fraud prevention
CAPTCHA alone can’t keep up with modern bots. Explore CAPTCHA alternatives that go beyond visual puzzles to block fraud in real time. See how Infobip Signals detects fake OTP traffic, stops AIT, and protects your platform, without adding friction for real users.

July 7, 2025
Apple supports RCS on iOS 18
Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.

July 7, 2025
Apple Messages for Business: What is it and how to use it for customer support
As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!

July 7, 2025
Why people still matter in the age of AI – lessons from Adrian Swinscoe
Discover why the future of customer experience lies in combining the power of AI with the irreplaceable value of human connection. Adrian Swinscoe explores how businesses can balance automation with empathy to create more meaningful, data-driven CX strategies.

July 4, 2025
Professional SMS & text message examples and templates
What makes a professional SMS effective? It’s about clarity, respect, and timing. A professional SMS is short, direct, and stays true to your brand’s voice. Let’s explore how to write concise, clear messages that draw people in and keep them engaged, with real professional text message examples you can use today.

July 4, 2025
Make every season count: A strategic guide to seasonal marketing
Learn how to create compelling marketing campaigns that resonate with your audience, regardless of the season.

July 3, 2025
Bring Your Own Carrier (BYOC) explained
Learn what BYOC means and to can switch your Voice, SMS, and MMS traffic to a reliable and robust platform while keeping your carrier contracts in place.

July 3, 2025
The ultimate guide to phone number reputation
Learn what phone number reputation is, why it matters, and how to protect and improve it to ensure your business calls successfully reach customers.

July 2, 2025
Email validation and list hygiene best practices for maximum deliverability
Learn how to maintain your email lists to achieve better campaign results through validation and sunset policy best practices.
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