Getting Help

OpenMarket provides enterprise-class 24/7 global technical support delivered from our support centers located in the United States, the United Kingdom, Mexico, Australia, and India.

We provide 10 working days' notice in advance of any maintenance in advance of any maintenance where we perceive a possibility of potential impact to message traffic. Because OpenMarket’s core network has an active-active, high-availability architecture, planned maintenance does not impact production traffic.

We will also notify you of any service issue that an individual mobile operator is experiencing, as well as their planned maintenance schedule (when advised).

How to submit a ticket

All of our technical support engineers and customer-facing technicians are direct OpenMarket employees and are available by emailing support@openmarket.com or by calling one of our regional Support numbers:

• Americas: +1.877.277.2801, Option 2

• Europe: +442089878855, Option 4

• APAC: 0292901373