Mobile messaging in action

We work with hundreds of customer-first enterprises and organizations – including four of the world’s ten biggest brands.
Here are a few of their stories.

FICO fights fraud with SMS

FICO started using SMS authentication to help their banking clients fight customer fraud.

With just a simple text, an individual could verify their identity with their bank and continue with their transaction (or block a fraudulent one).

Results were spectacular – with one client seeing a 35% reduction in fraud-related losses.

Learn more

Club Mahindra boosts survey feedback rates by 140%

Resort giant Club Mahindra built a custom A2P SMS workflow to gather feedback from guests staying in their 40+ luxury resorts.

By sending the right message at the right time, they saw customer engagement lift 140%. And they gained a raft of new insights to improve the customer experience.

Learn more

Philips helps save lives with MRI alerts

Philips combined the Internet of Things and SMS messaging to create a scalable e-Alert system for their MRI scanners.

When a machine is at risk of breaking down, it sends a warning text to an engineer. The result: fewer delays for patients needing urgent scans, and less money spent on repairs.

Learn more

Ginger Hotels designs a concierge service

The largest chain of branded hotels in India used OpenMarket to design a text-based concierge service.

Feedback rates quadrupled and 67% of guests rated the service positively.

Learn more

Beating the crowds

Customer-obsessed Virgin Trains helps their passengers avoid crowd surges at London’s busiest station – by sending texts notifying them of their train’s departure platform, minutes before they’re announced.
People love that.

Learn more

Speak to our team

Ready to talk?

Let’s get you connected. Hit us up with your details and one of the team will be in touch.

Let’s Talk

Related content

The Empathetic Interaction™ eBook

The world’s most customer-obsessed brands are using A2P SMS messaging right now to connect with customers at exact…

Learn more