Our Cookie Policy

At OpenMarket, we want you to have the best possible online experience. To help us do this, we, and carefully chosen third-party service providers, deploy cookies to gather information on how customers navigate around our website.

We may use the information we obtain from cookies for purposes like: improving our site design and usability, understanding how visitors discover our site, customizing your experience over multiple website visits, and understanding what website experience was most useful in the customer journey.

By using our website or account portal, you agree we can place cookies on your device for this purpose.

What are cookies?
Cookies are text files containing small amounts of information that are automatically downloaded to your device when you visit a website, unless you decide to disable them via your internet browser. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies don’t contain your personal information. It simply informs us of activity on a website by recognising your web browser on your device. Unless you choose to identify yourself, like signing into our customer portal or opting into communications, you will be using our site anonymously.

There are lots of great sources to learn more about cookies. We recommend the following options if you want to know more:

  • www.allaboutcookies.org
  • www.youronlinechoices.eu
  • www.google.co.uk/goodtoknow/data-on-the-web/cookies

Different cookies do different jobs. They help you navigate between pages, remember your preferences and optimize online experiences (such as improving advertising experiences).

We use both session (which disappear when you turn off your device) and persistent cookies (which stay on your device when it’s turned off).

All the cookies on the OpenMarket website and have been categorised using the ICC UK Cookie guide. A list of all the cookies used on this website (using that categorisation) is set out below:

 

Category 1 – Strictly necessary cookies
These cookies are essential for you to move around the website and use features effectively. You will need these cookies to access the account portal and get information related to your account.

Accepting necessary cookies is a condition of using the website. If you prevent these cookies, the site will no longer function correctly, so you can’t opt out of them.

 

Category 2 – Functionality cookies
These cookies allow the website to remember choices you make (such as user name, language or geography) to provide enhanced, more personal features.

These cookies can also be used to remember any customizations you have requested to text sizes, fonts and other parts of web pages.

We accept your agreement that we can place ‘Functionality cookies’ on your device as a condition of using the OpenMarket website.

_const_cas_gateway_
This cookie makes sure that you’re validated while using Customer Center. However, it doesn’t store any of your user credentials or other details, so your information remains safe. (session cookie)

userVisited
This is set to recognise that you’ve visited Dashboards & Reporting before (persistent cookie)

lastWidgetTheme
This sets Dashboards & Reporting to your chosen color theme (persistent cookie)

 

Category 3 – Performance cookies
These cookies collect information on how visitors use a website, looking at pages they visit regularly or errors they encounter. They don’t collect any information to identify visitors or provide personal information.

All information collected by cookies is aggregated and anonymous to be used for website improvements.

By using our website, you agree we can place “Performance cookies” on your device. If you prevent these cookies, we can’t guarantee or predict how our website will perform during your visit.

Our performance cookies:

Crazy Egg
Used to analyse website page performance  (session cookie)
Click here to opt out of Crazy Egg tracking technologies

Google Analytics
Used to analyse website pages viewed by visitors  (session cookie)
Click here to opt out of Google Analytics tracking technologies

Google Optimize
Used to test website page combinations for best experiences  (session cookie)
Click here to opt out of Google Optimize tracking technologies

HotJar
Used to explore website page performance  (session cookie)
Click here to opt out of HotJar tracking technologies

 

Category 4 – Targeting cookies
These cookies are used to drive adverts relevant to you and your interests, limit advertising exposure, and measure advertising effectiveness.

OpenMarket may have third party service providers track and analyze usage and statistical information from our site users. The data given to third parties does not include personally identifiable information but may linked with your given information upon receipt.

Preventing these cookies may stop us from offering you some services. All of these cookies are managed by third parties and require use of the third parties’ tools to prevent them.

Our targeting cookies:

Marketo
Used for marketing automation and lead management  (session cookie)
Click here to opt out of Marketo tracking technologies

Google AdWords
Used to track conversion metrics for SEO and PPC campaigns  (session cookie)
Click here to opt out of Google advertising tracking technologies

Google Dynamic Remarketing
Used to test website page combinations for best experiences  (session cookie)
Click here to opt out of Google advertising tracking technologies

Google Tag Manager
Used to explore website page performance  (session cookie)
Click here to opt out of Google advertising tracking technologies

Facebook
Used to see whether social campaigns are effective and analyse website visits from Facebook (persistent cookie)
Click here to learn how to opt-out from ad retargeting.

 

Third Party Services
OpenMarket sometimes uses third-party services to serve up content to our users. We use Jobvite, for example, to list all our open positions and handle the application mechanism.

For details on how Jobvite uses cookies and supports your privacy, please visit their privacy page.

 

Contacting us
If this Cookie Policy page does not provide the information you were looking for, or you have any further questions about the use of cookies on our website, please contact us:

Compliance Office
OpenMarket
2211 Elliott Ave
Suite 400
Seattle, WA 98121
compliance@openmarket.com

 

For our privacy policy see here.