What does a consumer-brand relationship mean in the AI era?
And how can brands develop empathetic bonds with large audiences – while reining in CX budgets?
The Empathy in the Age of AI research study – a survey of more than 4,000 consumers and 600 customer-focused leaders – answers these questions.
Some of the findings have deep implications for brands, and hint at a new way forward.
Pre-register now and be one of the first to receive the exclusive research. On general release from October 29, 2019.
There’s an incredible opportunity for every business to take advantage of pent-up customer demand for empathetic engagement.