Virgin Trains: Right on Time
Virgin Trains had a huge problem. Overcrowding at Euston Station in London was making their customers stressed-out and unhappy. Solution? A bit of empathy teamed up with SMS.
Watch our video and download the case study to find out more.
Using SMS alerts to satify customers
Virgin Trains used the power of A2P SMS messaging to turn their problem into a massive customer experience win. We call it the Empathetic Interaction – giving customers exactly what they need at exactly the time they need it.