What's New in OpenMarket

OpenMarket frequently releases updates and enhancements to our products and services. Use this table to quickly find information about these changes.

Changes to reporting and new Dashboard tool

On 24 June 2021 we released changes to our reporting tools. As we continue to migrate away from Customer Center to the new Customer Portal, we have added a new menu in the portal called Analyze. From this menu you can access these reporting tools: 

  • Dashboard — A collection of four SMS data visualizations: Messages (volume of MTs and MOs by date), Country (volume of messages by country and success/failure rates), Latency (volume of messages accepted at a given point in time), and Opt-Out (number of messages to which end users responded with an opt-out request).

  • Partner Insights — Data visualizations designed specifically for our partner-reseller customers. You'll only see this if you are an OpenMarket partner-reseller.

    Reports — This will take you to the tool formerly known as Dashboards & Reporting, and Reporting Insights. Use Reports to generate a variety reports for SMS, MMS, and RCS, as well as download the Deactivated Numbers report.

  • Logs — This is our SMS Activity Search tool.

For details about all of our reporting tools, see the Reporting section of the docs site.

10DLC

Our Numbers tool now lets you set up messaging for both SMS and MMS. The MMS setup feature is in beta. Contact your OpenMarket account manager if you'd like to try using the feature.