Change Log

Date	Description
Coming soon 2021	We will be adding support for MMS and RCS reporting to the Analyze menu in Customer Portal.
3 August 2021	Fixed the data sources issue causing the "Unable to proceed because of an error from the data source" message showing when loading a dashboard.
24 June 2021	Major changes to our reporting tools. As we continue to migrate away from Customer Center to the new Customer Portal, we have added a new menu in the portal called Analyze. From this menu you can access these reporting tools: Dashboard — A collection of four SMS data visualizations: Messages (volume of MTs and MOs by date), Country (volume of messages by country and success/failure rates), Latency (volume of messages accepted at a given point in time), and Opt-Out (number of messages to which end users responded with an opt-out request). Partner Insights — Data visualizations designed specifically for our partner-reseller customers. You'll only see this if you are an OpenMarket partner-reseller. Reports — This will take you to the traditional reporting tool called Reporting Insights. This tool provides a variety of reports for SMS, MMS, and RCS, as well as the Deactivated Numbers report. Logs — This is our SMS Activity Search tool. For more details about the most recent changes to Customer Portal and how to use Dashboard, see this Analyze training webinar.

Coming soon 2021

We will be adding support for MMS and RCS reporting to the Analyze menu in Customer Portal.

3 August 2021

Fixed the data sources issue causing the "Unable to proceed because of an error from the data source" message showing when loading a dashboard.

24 June 2021

Major changes to our reporting tools.

As we continue to migrate away from Customer Center to the new Customer Portal, we have added a new menu in the portal called Analyze. From this menu you can access these reporting tools:

Dashboard — A collection of four SMS data visualizations: Messages (volume of MTs and MOs by date), Country (volume of messages by country and success/failure rates), Latency (volume of messages accepted at a given point in time), and Opt-Out (number of messages to which end users responded with an opt-out request).
Partner Insights — Data visualizations designed specifically for our partner-reseller customers. You'll only see this if you are an OpenMarket partner-reseller.

Reports — This will take you to the traditional reporting tool called Reporting Insights. This tool provides a variety of reports for SMS, MMS, and RCS, as well as the Deactivated Numbers report.
Logs — This is our SMS Activity Search tool.

For more details about the most recent changes to Customer Portal and how to use Dashboard, see this Analyze training webinar.