How A2P SMS messaging can improve CX while costing you less.
Customers are growing tired and frustrated with the CX they receive from enterprises.
And that’s largely down to the substandard lines of communication enterprises are forcing them to use.
Infuriating automated voice systems, emails that get lost in spam boxes, and poorly staffed customer care centers just aren’t cutting it. And to make matters worse, the CX budgets of enterprises tend to be drifting down rather than up.
But, counterintuitively, this doesn’t mean that CX is destined to deteriorate further.
84% of consumers said brands should deliver smooth interactions on channels that suit them. 90% would be more likely to recommend an empathetic brand.
Read this eBook to find out how automated text messaging can flip the cost / customer experience equation – allowing enterprises to improve customer experience while spending less money.
Fill in the form and prepare to be amazed (well, pretty interested at least).