Listening and Enabling Moments

Get closer to customers. Listening to your customers and employees is the only way to understand their views and preferences. Mobile messaging is the smart way to stay in the loop.

Streamline your service

Answer questions and queries instantly, solve problems faster and send them what they need, when they need it.

Capture feedback

Capture feedback the instant customers have finished using your products or services.

Distribute surveys

Getting people to complete surveys by email is difficult. Text messaging is a far more direct – and effective – approach.

Hold votes & polls

Need to make a difficult decision that’ll affect your customers or employees? Put it to a vote via text. It’s the quickest way to gauge popular opinion.

Manage information requests

Customer support calls can be expensive and time-consuming. Use texts for information requests – it’s cheaper for you and more convenient for the customer.

 

SMS Customer Service story: Ginger Hotels

Ginger Hotels wanted to improve their customer service but didn’t know where to start. Text messaging gave them a platform to capture crucial customer feedback. Read our full case study to see how they did it.

 

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