Blog post20 Nov 2019How to prevent business text message failsText messaging delivery failures threaten customer data and privacy – here’s how brands can avoid them Learn more
Blog post14 Nov 2019Can artificial intelligence in customer service deliver empathetic CX?How customers relate to AI, bots and automated experiences Learn more
Blog post14 Nov 2019Multi-channel customer experience: what brands get right (and wrong)The future of CX – according to 4,000 consumers and 600 brands Learn more
Blog post14 Nov 2019Why customer experience automation needs empathy in 2020Research findings from 4,000 consumers and 600 brands Learn more
Blog post21 Oct 2019New mobile messaging platform drives personalization at scaleDiscover what the AI-powered, multi-channel future of mobile messaging looks like Learn more
Blog post20 Oct 2019New 2019 CX research reveals customer frustrationsEmpathy in the age of AI study reveals what brands can do to improve customer experience Learn more
Blog post10 Sep 2019How visual SMS data insights can improve CXIt’s time for customer-focused businesses to visualize their SMS data – and optimize their customer experience Learn more
Blog post23 Aug 2019We’ve entered the era of ‘huge data’ – now it’s time to harness its true potentialOur Director, Technical Portfolio Management talks about the importance of making data more visual and more accessible. Learn more
Blog post20 Aug 2019How AI-powered SMS and RCS messaging worksA deep dive into how natural language processing (NLP) in SMS and RCS improves customer interactions Learn more