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The AT&T shared short code ban: Next steps for the A2P industry

The impact of AT&T’s newly announced code of conduct to prohibit the use of shared short codes is…

In recent years, organizations everywhere have turned to SMS to communicate with their customers. This has been good…

OpenMarket became aware of a data breach incident in the SMS industry, involving Voxox (formerly Telcentris), when it was…

With its unparalleled opening rates (and opening times) SMS is a no-brainer for companies trying to communicate urgent…

You’ve got a good product. You know who your audience is. Your data is current. And you use…

Messaging your customers requires an interesting balancing act. You want them to like receiving messages from you but,…

Great customer experience doesn’t have to be memorable. Nobody sets out to make a forgettable company. The most…

To improve customer retention, look at your SMS history with your mom. No really. When businesses try to…

Technology has transformed customer expectations forever. But you don’t need big tech or big budgets to meet soaring…