Empathetic Moments workbook

The customer communications challenge.

SMS messaging is an awesome way to connect with customers for real-time, responsive engagement. But knowing the precise places in your business where text can make a real difference can be tricky.

In this workbook, we take you through seven different Empathetic Moments – times and places where text messaging lets you connect with customers more effectively than any other channel – and give you a ton of examples of how you can do it.

You’ll find out:

  • Why SMS messaging tops email and voice when it comes to connecting with customers at precisely the right time;
  • The seven kinds of Empathetic Moment where text messaging can make the difference to your customers and their experience with your business;
  • And how to identify those moments in your own business so you can start taking advantage of the opportunities SMS offers.

Just fill in the form below to get the workbook.

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