10 Finance SMS use cases – a visual guide

How the finance industry is using mobile messaging to connect with customers

A CX transformation in the finance industry is well underway – with SMS and other forms of mobile messaging at the forefront.

So what mobile messaging use cases are the CX pioneers in finance putting in place? Our quick-read visual guide gives you a taste.

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Learn about:

  • Customer onboarding
  • User authentication
  • Timely offers
  • And more


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0% or fewer of US, Canadian and UK online adults use mobile banking apps, according to Forrester Research.