It can be stressful when travel doesn’t go to plan. So anything that you can do to empower your customers – and keep them up to date – helps enormously.
But what’s the best way of doing it? You can’t always trust email because customers won’t always see it – especially if they’re on the move.
SMS is a much better way to stay in touch – especially when it comes to payment moments. It takes the tension out of travelling and lets your customers know you’ve got their back when they’re far away from home.