Password management ROI calculator

Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.

Automated text messaging is the easiest and most empathetic way to interact with your customers in a whole range of situations. And it’s incredible for your bottom line too. This calculator shows you how much you’d gain by using text messaging for customers with self-service password changes or log-in issues.

Self-service password or log-in issues

Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.

How many customers do you have (approximately)?

What is the average percentage of customers contacting you each month regarding login or password issues (average is between 5 – 8%)

How much does it cost to manage each call (average is between $6 and $8)?

Impact level
The financial impact of text messaging depends on its execution. Use the slider to see typical rates of ROI.

*Text messaging reduces password or login-related calls by 10% to 25%.

Min Avg Max

Total cost of
current call volume

Reduction in
call volume

Cost savings of reduction in call volume

Let's discuss your results

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These calculations are based on averages. To build a more tailored business case for SMS fill in your details below and we’ll arrange a consultation.

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