Password management ROI calculator

Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.

Automated text messaging is the easiest and most empathetic way to interact with your customers in a whole range of situations. And it’s incredible for your bottom line too. This calculator shows you how much you’d gain by using text messaging for customers with self-service password changes or log-in issues.

Self-service password or log-in issues

Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.

How many customers do you have (approximately)?

What is the average percentage of customers contacting you regarding login or password issues (average is between 5 – 8%)

How much does it cost to manage each call (average is between $6 and $8)?

Improvement rate
Use the slider to show the impact that using text messaging to handle password or login issues is likely to have for you.

*Text messaging reduces password or login-related calls by 10% to 25%.

Min Avg Max

Total Cost of
Current Call Volume

Reduction in
Call Volume

Cost Savings of Reduction in Call Volume

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