Personalized SMS and RCS messages – on a global scale

Check out the new research to inform your CX strategies

#Want to ensure all your customer interactions are frictionless and empathetic?

Take a look at out our infographic based on findings from 4,000 consumers and 600 CX leaders. With over 80% of consumers demanding more timely, useful and speedy customer experiences, the importance of personalized SMS and RCS messaging as part of an AI-powered, multi-channel strategy becomes clear.

customers demand personalized SMS messages

 

Want to dive even deeper? Then check out our Empathy in the Age of AI strategy guide.

It investigates the implications of the research and helps you work out what to do next – unveiling invaluable best-practice insights from CX leaders along the way.

Get the Guide

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