Proactive customer service ROI calculator

Call centers are expensive. Texting is a great way to proactively answer queries before they need to be escalated.

Automated text messaging is the easiest and most empathetic way to interact with your customers in a whole range of situations. And it’s incredible for your bottom line too. This calculator shows you how much you’d gain by using texting for proactive customer service.

Proactive customer service

Call centers are expensive. Texting is a great way to proactively answer queries before they need to be escalated.

How many calls does your call center take per month (on average)?

How much does it cost to manage each call (average is between $6-$8)?

Impact level
The financial impact of text messaging depends on its execution. Use the slider to see typical rates of ROI.

*On average, automated text conversations replace 10 to 20% of calls.

Min Avg Max

Total cost of
current call volume

Reduction in
call volume

Cost savings of reduction in call volume

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These calculations are based on averages. To build a more tailored business case for SMS fill in your details below and we’ll arrange a consultation.

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