Automated text messaging is the easiest and most empathetic way to interact with your customers in a whole range of situations. And it’s incredible for your bottom line too. This calculator shows you how much you’d gain by using text messaging for customers with self-service password changes or log-in issues.
ROI calculator for SMS authentication
Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.
Self-service password or log-in issues
Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.
How many customers do you have (approximately)?
What is the average percentage of customers contacting you each month regarding login or password issues (average is between 5 – 8%)
%
How much does it cost to manage each call (average is between $6 and $8)?
$
Impact level
The financial impact of text messaging depends on its execution. Use the slider to see typical rates of ROI.
*Text messaging reduces password or login-related calls by 10% to 25%.
Min
Avg
Max
Total cost of
current call volume
Reduction in
call volume
Ready to talk?
Let’s get you connected. These calculations are based on averages. To build a more tailored business case for SMS fill in your details below and we’ll arrange a consultation.