How to use SMS messaging for customer service

From complaint handling to GDPR, why tech businesses are using SMS messaging for customer service and requests.

For tech businesses, customer experience is everything. It’s why you need to make sure you stay on top of every single customer request – and respond rapidly.

So what are your options? Email? Too slow. Phone? That’ll just frustrate them even more.

SMS gets the balance just right. And because everyone has a mobile phone – and 90% of texts are read within three minutes – it’s ideal for customer requests.

Read our SMS use case for technology businesses to find out how you can use text to:

  • Immediately make things right when they go wrong
  • Keep customers in the loop in real time
  • Make it easier to comply with GDPR regulations

Download the use case